Very satisfied, upgraded the car model for an additional fee, smooth communication.

The staff was 15 minutes late to pick us up, didn't apologize, and only half-lowered the window to talk. She seemed indifferent as if we owed her money. Communication through WeChat was also indifferent, but she was very proactive when it came to charging the card.

It's acceptable.

The staff were lovely at Aucar, they were super helpful and polite. I pre arranged for a certain type of car to fit everything in. Both vehicles requested were there all ready for us. We did have a sheriff question us about some outstanding warrants on the vehicle but nothing came of it, and the car wasn’t seized thankfully. Both cars tyres hardly had any tread on them and one tyre constantly lost air. We filled it each day.

As a first time driver in Melbourne, it will be very helpful that the rental company provide information on the parking rule and traffic ruling, esp when parking in CDB area. Our learning was not easy and it took us a while to figure out how it works. Traveling on those roads with city tram proves another challenge as our first visit.