The car was what I expected. The pickup and drop off processes were very quick, smooth, and seamless. The

Welcoming and friendly customer care, both at car collection and return. Good value for money.

Happy about the change in price, which made me save about 10$ after the booking.

As excellent as always. My preferred car rental

Counter agent at Treviso airport was fantastic, absolutely wonderful--- helped me call a credit card company and was incredibly kind and relaxed. The first car had an engine problem as soon as I started out from the airport, and had burning smell. I returned in five minutes, and the mechanic/drop off agent inside the garage yelled and me and called me an idiot, said I did not know how to drive a car and I was ruining his day. Two other rental company agents were there, and clearly saw the car problem, told him to calm down. I went back inside to speak with the rental agent and change cars--- he was wonderful and explained that the company has problems regularly with the gentleman outside. I was able to drive away with a much better, safer, well-running car, but only after the same garage employee said some horrible things to me and threw the new car keys at my face. What happened? I have purposefully chosen Sicily By Car for this important rental, as I have always had good experiences. I will, sadly not rent again. unbelievable, at Treviso.

The pickup process was excruciating with a very kong wait. Literally no other company had queues as long as Sicily By Car. There were 3 reps working but with all the attempts to up sell on car type and size, insurance, accessories, etc, it took 4 times as long to check out. By the time we made it to the counter I just wanted our car so we could begin our holiday. After check out, everything with the car went fine.