OK, needs better customer service with pickup and drop off

As always a great service, Allison was great accommodating my family in a good vehicle. Joe always with a big smile and ready to help us and to get us going fast.

The wait was long..to pick up n drop off. 1st the shuttle driver picked up a person n dropped them off before taking us to get our rental which was unacceptable. Get to the counter the gentleman was not friendly it was three of us waiting one person working and the person ahead of me had issues,it was late n I was tired. the car needed maintenance hard to drive I think it needed power steering fluid. I dropped off n it was two workers n I waited 30 minutes to just to return a key n sign..The Staff was not very friendly nor helpful..but for the price I guess u get what you pay for.

staff didnt provide similar cars even though it was mentioned in portal while booking and asked for extra charges. Had to wait for 30 minutes while picking up car and people were shouting at the time of pick up car . Car was dirty inside and out . there was a TPMS error in the car which made me freak out through out the trip .

We gave up after waiting an hour for a shuttle bus and because after several attempts to reach you, no one answered your phone. We never got the car! This terrible service is totally unacceptable.

Joe in the office was really great, friendly and helpful. Watch out for add on to cost of car. Frustrating to find out you have pay for so many add ons