I wished we'd known EasyRentCars.com sooner.

The staff at the store were very enthusiastic, and most of the service instructions were clear. The car exchange at Melbourne Avalon Airport could be improved a bit.

Very good

Did not prioritize users with reservations; waited in line for more than 30 minutes.

Very professional. Since it's full coverage, no extra check-in or check-out inspections are needed, similar to the no-liability insurance in China. The car was very new, just over 5000 kilometers, much better than the typical 20000 kilometers in China. However, others picking up a car at Franklin Hertz should be aware that the cars are parked in a garage, and you need to drive them down yourself. It's tricky if you're not used to right-hand drive cars yet. You can ask the staff to bring the car to the ground level before handing it over. At Melbourne Airport, there's a dedicated return lane for rental cars. It's a shared lane for all rental companies and not the entrance to a private car parking. Please pay attention to this.

Hertz is a big company and generally quite good. The staff spoke Chinese, so communication was smooth. However, I didn't get the car model I booked; I got a smaller one. Not sure how Zuzuche handled the booking????