Great experience, great staff very helpful. Would defiantly go back and recommend .

The pickup took a bit longer, I waited for over half an hour, but everything else went smoothly.

They proactively contacted me in advance to confirm the pick-up location, very responsible.

We received larger vehicle from lot. Vehicle in poor condition. Brakes rattled, car quickly overheated driving in traffic, car felt as though it was not safe and needed to be serviced badly. When I contacted YESAWAY, they were unable to accommodate us unless we drove the 2.5 hour back to LA. Discussion about what was wrong with the car resulted in customer service agent stating that if something was wrong with the car, it was our fault since we drove it off the lot. Very disappointed in overall quality and service.

The only issue was them not being able to take us back to the hotel and also no direct pickup from airport.

Like: We like the quick way that you handle customers and very kind to us.
Dislike: No thing that we didn't like.