Pretty good

The car model I reserved was not available, so I got a free upgrade. Very nice!

I rented cars in two places this time. In Seattle, I encountered some frustrating issues. The receptionist at the front desk insisted on selling me additional insurance. When we told her we didn't need it, she threatened that we might not get the car if we didn't buy it. After we explained that if Washington state law required us to buy it, we would comply if she signed it, she impatiently replied that it was our decision and gave us the car. Thankfully, one of our group understood English; otherwise, we would have been fooled. Additionally, in both places, we booked a Chrysler 300 but were given a Chevrolet sedan instead, likely a Malibu in domestic terms. If it weren't for the need to remain calm abroad and not make a fuss, I would have confronted them. They were just unreasonable. The only consolation was that the car was relatively new. I checked around both rental locations and saw many cars, but not a single Chrysler. Clearly, they are using the Chrysler as a bait.

Good price. New car. Simple process!

The service staff tried to sell additional services and spelled my name wrong, which significantly delayed the process. However, the return process was smooth, and the manager-like staff member was very friendly and even helped us find the return location.