Fast service, good attitude, minimal upselling

Pickup was very fast, and drop-off was even faster. You just scan the car, and you're done. The car was in great condition and very comfortable to drive all the way. The only issue was they didn't give me the model I reserved, and I had to pay extra to upgrade.

Convenient pick-up and drop-off, but limited vehicle options.

Terrible experience. Our order was on 8/9. Our car broke down on the road, disrupting our plans. We contacted the rental company, and they told us to take a cab back and that they would reimburse the cost. Well, it’s now 11/12, and the rental company hasn’t done anything. The car rental platform hasn't taken any further action either, just asking us to wait. We initially hoped the rental company would compensate us for the damage to our plans, but now no one is even acknowledging the basic expenses. I will never rent from Alamo again in my life.

Returning the car was convenient, and they even helped us switch to a different model! Great service!