Excellent service

Service attitude was satisfactory

They gave me a problematic car. After driving 150 kilometers, the engine oil increased, and it couldn't be resolved. It took 3 hours to contact customer service and then went to the store to exchange the car.

Completely dishonest. Confirmed an automatic MPV at booking, but at the airport, they said they didn't have one, so I had to take a van. There was no damage when returning the car, confirmed in person, but they still forcibly charged 500 euros on my credit card, refunded only after multiple complaints. When picking up the car, I noticed the rear wiper was broken, and it was clearly noted in the contract, but they still charged over 100 euros, claiming it was a repair fee. They repeatedly confirmed it was a gasoline car, but it was actually a diesel, almost damaging the engine.

The store is quite small, but the customer service representative was nice. Initially, it was promised that the car would be provided with a full tank of fuel, but it turned out to be only 1/3 tank that we had to buy. Also, the Audi A4 model was replaced with a Nissan Qashqai.