Very satisfied

1. The actual cost was almost twice the amount shown on the app. 2. Although the app already included basic insurance, the staff insisted on purchasing full insurance, which resulted in double coverage. Even after returning the car, I still haven't seen the insurance policy. What happens if something goes wrong? All the risk is on the customer. 3. I never saw the official rental contract, only a vehicle inspection checklist. 4. The app included the option to return the car at a different location, but the store still charged extra fees. 5. No itemized receipt was provided.

The store was easy to find following the GPS directions, the logo was quite noticeable. The front desk staff was very nice and efficient, with no sales pitches. The process was smooth and took only 10 minutes. The return at a different location coincided with German National Day, the store was unattended, but we simply parked at the parking lot, dropped the key in the dropbox, took pictures, and left. It was very smooth... Also, the store was easy to find.

The staff at Dusseldorf airport were very friendly and provided clear directions to the car pickup area. We got an Audi A3, which was in excellent condition with powerful acceleration. The gas station nearby was very convenient.

Great. The reserved manual Golf model was unavailable, and we got a free upgrade to an automatic. The rental company's service attitude was good, the car was in great condition, and we were very satisfied. However, the return signs were not very conspicuous, making it easy to take the wrong route.