Overall okay, but not satisfied with the insurance coordination with the rental company

There are Chinese staff who can speak Mandarin at the store. However, they kept trying to upsell additional services, like highway toll packages, return car cleaning packages, and full tank return packages. They charged $87 for the full tank package, claiming it was a company discount. But later on, I found out that refilling the tank costs just over $60, so this so-called discount felt like a rip-off. Not very trustworthy.

Waited two hours to pick up the car, but everything else was fine

Overall okay, but there were additional charges added during the rental. It is recommended not to buy insurance in advance in your home country, but rather purchase it directly when you are there.

Not good. Wasted a whole day waiting for the car, from morning until 6 PM. They gave me a car with no fuel and didn't compensate me.