Very patient in explaining how toll fees are charged.

This was a fantastic experience, and I gained some valuable experience myself. As someone who isn't fluent in English, it was easy to find the rental car location at the airport by simply looking for the icon of 'a car with a key on top.' Credit cards with the UnionPay logo were also accepted (I noticed on this trip that UnionPay cards are no longer widely accepted in many places in the U.S., so I recommend switching to a chip-enabled foreign currency card before your trip). The counter staff asked if I wanted insurance. I had already purchased full coverage on the app, but for convenience, I added toll fee waivers and the option to return the car without a full tank. Including the $200 deposit, the final bill came to over $1,270 (the app indicated it would be $860 paid at the counter). Looking back, if you do thorough travel research, there's no need to spend extra money on these options. Picking up the car was very straightforward—just find the parking spot with the rental company logo, and you can drive off. A minor hiccup occurred when there was no car at the designated spot initially, but the parking lot staff were excellent. They quickly arranged another vehicle of the same category. The car was brand new, though there was a small scratch on the rear bumper. They assured me it was already marked. And with that, my vacation began smoothly.

Overall satisfied. The pickup was delayed a bit due to insurance problems, but unnecessary insurance was later canceled and not forced upon us. The service attitude was also quite good.

Had booked a chevy Tahoe, was 'upsold' to a ford Expedition due to it having more luggage space at the counter by the Avis clerk and his supervisor who was sat next to him as I use a wheelchair and he said we would require the larger space. It turns out the chevy has more cargo space by aprox 6sft. I feel that I was just taken advantage of. The Ford was great to drive although it was dirty, windscreen inside was filthy and it was obvious it had not been valeted and was nearly but not quite full of fuel. Also the body of the vehicle was fairly beat up for a vehicle with only 25k miles. I did send Avis an email but disappointingly never received a response. The pick up and drop off was super efficient service

Prices were very high than initial reservation (Up to 200 usd more)

Prices showed where very lower than the real price