Pickup was easy, but drop-off was hard to find because of unclear instructions for returning the car to a different location.

Overall it's quite good, but there are no clear drop-off instructions at pickup (or in related documents). The entrance to the parking lot overlaps with other rental companies and can be easily blocked from view by other cars. Some front desk staff were not very helpful when asked questions (although most staff were very good).

Satisfactory

Left mobile phone holder in car, called straightaway but Thrifty staff did not find it. Very disappointing. So what happened to our holder???

They didnt provide us the car model we reserve.