Excellent

Very satisfied.

They tried to upsell me a vehicle upgrade, and when I declined, they did not provide the reserved brand. The car was old, had insufficient power, the windows leaked, and there were significant scratches on the exterior.

There were some minor issues during pickup, couldn't find the car in the parking spot the first time.

For this self-driving trip in Hawaii, we rented cars from both Hertz and Alamo for comparison. Hertz was over 100 RMB more expensive per day, but the service was average, especially since there was only one car available and we couldn't choose. Each time, it took an hour of conversation to exchange cars, which felt somewhat intentional due to the language barrier. The only advantage was the lower number of people and the high frequency of shuttle buses.

No problems at all and would use them again. The only gripe was that the screenwash was empty.

We didn't have any problems at all and would definitely use EasyRentCars again.