The service attitude was great and very patient. They did offer additional insurance, but it didn't feel forced. I ended up paying an extra 200 euros for insurance for the week just to be safe. However, they charged me 90 euros for being 1 hour late, which felt a bit expensive.

Very good.

Long waiting time in line, was told no cars were available, changed the Mercedes to a Ford with no refund.

The pick-up service attitude was not great, and they did not give a complete explanation of the car's condition nor did they provide precise directions to the parking lot. The car had 80,000 kilometers and its condition was poor, with an engine that roared like a tractor. The benefit was that there were contracts and instructions available in Chinese. Entering and exiting the parking area was somewhat challenging, mainly due to the airport's road design which requires taking detours if you miss an exit. Therefore, it's essential to allocate sufficient time.

Picking up the car in Bordeaux was fine, but dropping it off in Rennes was very troublesome! The location was very unclear, the parking lot was extremely narrow, the staff were far from the parking lot, and for non-locals, it was very difficult to find. Refueling was also inconvenient, and the AVIS staff had a cold attitude. The key issue is, a few days after returning the car, there was a charge of over 262 euros. It's been over half a month, and there's still no response about what happened!