Very bad experience. Despite having prepaid the full rental fee, they rented out my reserved Mercedes to someone else because I arrived later than planned. They made me pay over 200 pounds more for a Volkswagen instead. Our group of six arrived late at night and had to continue our journey, so we had to accept it. Thankfully, with the assistance of the rental platform after returning to China, it took a month of negotiations with the UK car rental company to recover our loss.

1. Constantly pushing insurance sales. 2. Gave the car with no fuel, only 1/6 left, but sneakily wrote 1/4 on the form. 3. When returning the car, they noticed I had no insurance and deliberately made two new scratches, forcing me to pay £388. I checked the car an hour before returning it and found no issues. During the inspection, the staff didn't inspect the car with me. There was no one to reason with when the problem occurred. 4. This company feels very unprofessional. Though the prices are cheap, they profit by upselling and tricking customers. Another customer at the car pick-up was scammed out of over £500 for scratches because they didn’t buy insurance.

Got stung on the fact that on didn’t have a valid UK credit card but wasn’t too much and the guy working there was super helpful and managed to sort it out for me so I didn’t have to pay crazy amounts! Very helpful! Would book again!

Great service! Quick processing and all super helpful! will definitely book again!

Your price on the site does not match the amount you have to pay. About additional payment of insurance, the client finds out only on the pick-up point. All this looks like fraud towards the client .

Counter staff not very polite, very inconvenient site miles away from T5, Hoppa bus to get to green motion was very expensive.