Very satisfied. We were given a Volkswagen Taigo with only 900 km on it, almost brand new. It was easy to drive, though a bit underpowered. The car had enough space for two people and two large suitcases. The rear seats could be folded down to connect with the trunk. Europcar provided excellent service. There were no upsell attempts, and they sincerely advised us that we didn't need to pay for additional options. Returning the car was quick—just drop off the keys, and the credit card hold was released immediately. Inside the car, a type-C charging cable is required to charge your phone.

This time we got new four-wheel-drive cars and the return process was not as strict as before. Overall, very satisfied.

The service attitude was good, but the car pick-up process took quite some time. I was delighted to rent a Q5 with four-wheel drive; it was perfect for the snowy mountain roads in Montenegro.