My booking confirmation said that all state tourism assessment was included in my car price. However when I got the bill there was a CA Tourism Assessment of 3.5% charged additionally.

My booking confirmation from QEEQ said that the price included all State Tourism Assessments. However Hertz charged me 3.5% as CA tourism Assessment additionally

Satisfied with the rental, although it wasn't the Mustang convertible I requested. Not happy with the return process, as they wouldn't wait for even 5 minutes.

Hertz is a reputable large car rental company, the procedures are simple, pick-up and drop-off are convenient, and they have a good reputation. Recommended.

Chinese reception, speaks Mandarin. They didn't inform us in advance that the reserved car was unavailable. Upon picking up the car, we found out and communicated with the staff. They offered us a smaller Dodge or a Chevrolet for an extra $300 per day. We ended up spending an additional $160 on two insurances (one of which was for collision with uninsured vehicles, which in hindsight, was unnecessary). Returning the car was smooth; it was inspected on the spot and the deposit was refunded within two hours.

Excellent car experience very quick pick up useful information given by staff

No