Went early, no queues

Long queues, reserved model unavailable, had to change the car.

Picked up the car in Melbourne city, not too many people. Service was pretty standard. No extra insurance was required. Car wasn't upgraded.

There were many people picking up cars that day. I had to wait in line for an hour before and after the pickup process, which was quite frustrating.

Like: Nice and Friendly Team and Great Location. Drop off is a breeze!!!
Dislike: Whilst drop off was painless, the pick up was time consuming compared to what I'm used to at other rentals. The amount of up selling the sales guy and his manager tried to do was sort of funny at the start but started to get a bit much and made me uncomfortable. Not only off putting in the end but time consuming. I actually spent money on insurance I would not have because of the constant up selling tbh. So I question were they nice or were they just nice to try to make more money!!??