Getting a downgrade was a bit uncomfortable, but everything else was fine. The insurance I bought, which was one level higher than the basic one, had a 500 excess fee that was quite useful.

Overbooked! Waited an hour but no car! Terrible company. Charged extra fees! Claimed late return without any delay. Directly deducted fees! Found out after checking my credit card!

Not many people in line.

Easy pickup, specifically noted it's a diesel car

Thrifty provided great service. The staff at the branch were enthusiastic, and after checking my driver's license and translation, the process was quick. After paying the rental fee and a 385 AUD pre-authorization on my credit card, I received the car keys. When inspecting the car, the staff noted some small scratches, which I appreciated. During the return process, the staff instructed me to drop the keys in a box without an immediate inspection, which made me a bit anxious. I took photos of the fuel gauge and the car's exterior, but there were no problems. Thrifty later confirmed via email that there were no damages. Overall, I was very satisfied with the services from both QEEQ and Thrifty, and I hope other travelers can have the same experience.