I was charged £40 extra a day for insurance when i took out cover with QEED, this nearly double the cost of the hire.

We were caught driving in a bus lane by a traffic camera, and the road authority emailed GREENMOTION to pay a fine. GREENMOTION tried to charge me double with a late fee, thinking I didn't understand English. After I argued via email, they finally charged me the minimum fine.

There was a queue for over two hours and the staff were taking a minimum of 30 minutes per person. Most customers had not been informed what paperwork was required - Although we had everything needed

The car we had booked was unavailable so we were upgraded to an SUV which was unsuitable for our needs being too wide. Other customers were also complaining when we arrived and we were fobbed off by being told this is what to expect from budget car hires. The body work was badly scratched.

Like: Very easy
Dislike: Self check out