The pick-up and return process was very smooth.

The car rental company acted like thieves, telling lies and voiding promises with no credibility. They forced me to drive a malfunctioning car until it broke down and then unilaterally charged my credit card over 20,000 RMB for their broken car’s damage! This rental company lacks any integrity!!!

The receptionist was quite friendly. The store is located at the very end to the left after exiting the arrival hall. After filling out the form, they required a prepayment of 180 lira for highway tolls, using the H route. It would be better if the pick-up and drop-off locations were marked with coordinates. It would also be good to provide a mobile phone number for the rental company (currently, only a landline is available) to make it easier to send photos.

Both picking up and dropping off the car took forever as there were no staff at the airport at the appointed time. We had to call them after arrival, and someone drove over, but the wait was too long. We made numerous calls and kept hearing 'they'll be there soon,' but no one showed up. Especially during the return, the police asked us to move our car several times. We even suggested parking the car in the lot and handing it over there, but they rejected the idea.

Good