This company lacks integrity and engages in fraudulent practices. They initially attract customers with low prices, then impose additional charges through various means to gain undue profits.

Staff are all Chinese and communication in Mandarin is smooth. They provide driving training for beginners before renting, which is commendable. However, they gave us a downgraded Chinese-made seven-seater car with poor performance and high fuel consumption. The fuel tank was almost empty at handover. It's really baffling why a Chinese-run rental company doesn't follow international standards (foreign rental companies usually hand over cars with a full tank and upgrade if the same class is unavailable).

It was very windy on the day we picked up the car. We made our first call, and they told us to wait at a designated spot. On the second call, we informed them that we were already at the spot, and they said they were on the way and would be there soon. After waiting for more than twenty minutes and freezing, we called a third time and they arrived ten minutes later. When they arrived, they didn't help us with our luggage and just watched us struggle. At the store, we had booked a Toyota Corolla since that's what we use at home. But they gave us a small QQ car instead, which was very cramped for three people and two pieces of luggage. One piece of luggage had to be put in the back seat. They claimed it was the same model, but these cars are not the same at all—it was a complete rip-off.

Very good attitude

Call for pick up method is waste the time for foreigner that may be can’t make the call. When return, you need to return at their store outside the airport, not suitable for early bird flight. But the car was Ok, I requested Camry but got Volvo v60