When we were booking the car, we saw this rental company's rating was very poor! Many people reported that the car they received was not as good as the one they booked, and they would find unreasonable faults to withhold the deposit. However, because their rental price was slightly lower, we still chose them. To avoid unjustified charges, we specifically added full insurance costing over 3000 RMB when we arrived at the store! We were assured that any issues with the car would not be our responsibility and would not impact our deposit! However, while in Fes, some people tried to extort money from us and damaged the car when we refused! Now the car rental company refuses to return any of our deposit, claiming there was damage to the car! If we have to be responsible for car damage, what was the point of paying for the full insurance? Also, we booked a Volvo XC60 but were given another car instead! This is very unfair and frustrating! Plus, the overall quality of people in Morocco is extremely poor. I strongly advise everyone not to be tempted by lower prices and choose this rental company. You get what you pay for!

Morocco is not suitable for self-driving; the police are too tricky.

The big companies are quite reliable.

When returning the car at around 4 PM local time on October 4th, a male staff member, approximately 40 years old, attempted to extort money from me over a car wash issue at the office in the terminal. I was not informed about any specific car wash standards required upon return. The employee exhibited very poor attitude, demanding 1500 Dirhams. After I firmly refused to pay, he lowered the demand to 500 Dirhams, threatening to deduct 1500 Dirhams from my credit card deposit if I didn't comply. This was the same employee who enthusiastically sold me their comprehensive insurance at pick-up, claiming it included everything. However, during the extortion attempt, he denied his previous promises. When I requested his name for a complaint, he refused to provide his full name. This experience with Hertz was extremely negative due to this employee!

I was extremely dissatisfied with my car rental experience in Morocco! They forced us to buy a local insurance for 500 euros, otherwise we had to leave a deposit of 36,000 dirhams! (Even if you bought the full coverage insurance in advance through the rental platform, they wouldn't acknowledge it!!). It was basically robbery! When picking up the car, the staff didn't inspect it properly and handed over a vehicle full of scratches! But when returning the car, they inspected it meticulously, trying to find numerous flaws. They pointed out several scratches that were definitely not caused by us and insisted they were new and made us sign! It was utterly frustrating... Luckily, we purchased their full insurance at the start, otherwise the number of issues they would have picked out would have been even more. I've rented cars in many countries, but I've never been scammed this badly...