The service was decent, but they required us to purchase an additional insurance policy, which cost about 800 yuan for five days.

Average, the store is quite shabby and requires a deposit of over 2000 USD.

The service was too slow

1. The staff of an international car rental company couldn't speak English, making communication very difficult. 2. The comprehensive insurance bought on the rental website was not recognized by Hertz staff and we were forced to purchase additional insurance for 552 dirhams. 3. After unsuccessful communication with Hertz staff, they said 'pay or leave' with a very rude attitude, as if we were causing trouble.

Car had tons of scratches (consistent with the average condition of cars in Morocco though) however the hertz inspector took care to document all of them before we got the car. We were not informed/reminded about road tolls which caused us some complications being ill-prepared with no cash on hand. The hertz inspector also did not speak english and we had to find instructions online how the keyless system worked in our rental car. Upon return of the car there was no signs for rental cars, mostly an airport problem though rather than fault of hertz. Overall we got the car we expected and we had no issues with it during our stay, just some logistics and service around the rental experience that could be improved.