We wanted to upgrade the car model, but the available upgraded vehicle at the rental company would take two hours to get ready. We had to cancel the booking. Although we never used the car, we were charged because the rental company had 'confirmed the booking'.

Took forever to get my car at LAX. Had to change vehicles a few days into the rental, at which point LAX changed my return time in SF. But when I arrived on schedule to drop off in downtown SF, the office was closed. Apparently LAX didnt know the closing time in SF. Had to go back to SF office 7am the next morning, but Thrifty charged me an extra day and a late fee - $91.33. I followed their instructions and they charge ME money for a THIRFTY MISTAKE. I am still trying to get my refund. Will never use Thrifty again.

Overall satisfactory, they recommend insurance and car upgrades, but you can politely decline. The staff are friendly.

Persistently pushing insurance, even after I said I didn't need it. I had already bought the necessary coverage, but they kept pushing.

Once we had a situation with low brake fluid. We purchased roadside assistance, which was great. They brought another car and towed away the one with the issue.