Satisfactory

The service was terrible. When I arrived, there was no one there. After waiting for more than half an hour, someone finally showed up. Even then, nobody attended to me immediately. When they did, they were indifferent.

Arrived at the return location at 5:57 PM and there was no one there. Had to lift the parking barrier myself. Called them but no one answered. Fortunately, another renter told us to leave the keys in the drop box.

Waited for an hour and a half to get the car! They explained that it was due to the Chinese New Year, so there were more people, but the problem was that there were hardly any Chinese people in line, mostly foreigners. I booked a mid-size SUV, Mitsubishi Outlander, but ended up getting a Camry. Didn't want to wait any longer, so I took the Camry. Overall, I felt the efficiency was a bit low.

Service attitude was average, the car model was downgraded.