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Reviewed: Sun, Feb 3, 2019
About Hertz: 10.0 /10
The car rental procedures at Hertz were very simple, both for picking up and returning the vehicle. For the return, they just did a quick inspection of the exterior. I only bought basic insurance and they didn't push for more coverage. The vehicle inspection was straightforward. Due to a long waiting time during pickup, they generously gave a free tank of gas to every customer waiting. A big company with a big heart!
About QEEQ: 8.0 /10

Relevant Reviews on Hertz MELBOURNE APT

Isabel Grace

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Reviewed: Sat, Oct 12, 2024
About Hertz: 10.0 /10
The service was excellent.
About QEEQ: 10.0 /10

Mark Kathleen

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Reviewed: Sat, Dec 9, 2017
About Hertz: 6.0 /10

Antony Delia

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Reviewed: Mon, Aug 1, 2016
About Hertz: 8.0 /10
Picking up and returning the car at Melbourne airport was very smooth. The staff at the pick-up were very friendly and provided detailed and professional explanations of various scenarios. Their service was attentive, thoughtful, and very considerate.
About QEEQ: 10.0 /10

Madeline Surrey

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Reviewed: Mon, Nov 9, 2015
About Hertz: 8.0 /10
The service was quite enthusiastic. The entire process took about half an hour, and I waited in line behind three people. When inspecting the car, I found a small dent under the trunk. I informed the Hertz staff, and they indicated that such a small scratch, about the size of a finger, was not an issue. Later, I saw in the rental documentation from Hertz that it specifies the size of damage that requires a claim.
About QEEQ: 8.0 /10

Cynthia Clemens

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Reviewed: Wed, Aug 24, 2016
About Hertz: 10.0 /10
Pretty good
About QEEQ: 10.0 /10

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