Terrible car rental experience!!! The car we rented wasn't even registered under the company's name!!! This might explain why the owner strongly recommended purchasing full insurance! In Auckland, the car window was smashed, and all our luggage was stolen. When we returned to the car rental shop, the owner didn't care about how we were doing but instead asked if we had filled up the tank.

They picked us up from the airport promptly after a call, which was very convenient. After returning the car, the staff also drove us directly to the airport!

Called after landing and was told to wait at the pickup/drop-off zone outside the airport, but it took 20 minutes for them to arrive.

Waiting for pick up 25 minutes after call pickup person don’t know how to talk even was very rude ! I am hiring car almost every week will never recommend or book again lovettip

Excellent in everything

Car was broken when it’s given to us on the first day and there was no other car can be replaced. The car was temporary fixed so we drove it home and found it still broken the next day which caused we are unable to use this car for the entire trip! Lovetrip doesn’t willing to provide full refund but only accept to refund first 2 days after several requests.