Very satisfied

Waited too long

No need to queue up

There were only five or six people in line, but I waited for about 30-40 minutes. The front desk staff, who looked Chinese but was an ABC, kept forcing me to buy insurance. I told them I had already purchased all the necessary insurance, but they still insisted on selling their additional insurance. It was a horrible experience. No one was responsible for checking the car's condition when I picked it up, so I'm worried they might blame me for previous scratches.

When I went to pick up the car, they didn't give me a convertible due to the rain and charged an extra $40 per day. Later, I checked the order and realized they were supposed to be the same model. The rental company and the store were scamming together. Not reliable, will use Hertz next time.