The staff provided enthusiastic and proactive service, and the car was in excellent condition.

Apart from the difficulty in locating the pickup point at the airport, everything else was perfect. They even upgraded us for free to a VOLVO XC60 with navigation. Very nice! The small stone collision on the car door was handled well. Overall, not bad!

Very trustworthy and punctual in picking us up from the airport. The car was very new, with only 5,000 kilometers on it, and performed excellently. I didn't expect it to be this good when I booked.

Overall satisfied, but returning the car was a nightmare! The reason is that when picking up the car in Frankfurt, it was confirmed that the car was to be returned at Frankfurt Airport (common sense would think it's at the terminal's lower level), but upon arrival at Terminals 1 and 2, we couldn't find the CARO company office (other rental company offices were all there). Desperately asked locals for help and found out the CARO return office is in a nearby town. This was not clearly explained by the staff during pick-up!!!!

The company is small, but the staff are enthusiastic and attentive. The car is in excellent condition, almost brand new.