Caro Hamburg Airport Review: Pickup/Drop-off Excellent, Cleanliness Excellent, Customer Service Exc......

Duke Jean

Germany

Reviewed: Tue, Jul 22, 2014

About Caro: 10.0 /10

The service was great, but when returning the car, the specified spot was Terminal 1, Bus Stop 29, which was nowhere to be found. There were only stops 1-24. I had to ask many people, none of whom knew either. It took over an hour and numerous international calls to finally reach someone. Even the car rental return center at Frankfurt Airport was easier to find. If there is no return location at the airport, it is suggested to choose a more easily accessible location. Returning the car in Stockholm was much easier; there was a fixed location. However, the navigation couldn’t find this spot, and I had to ask many people to find it when picking up the car as well.

1 days rental

Relevant Reviews on Caro in Germany

Bishop Franklin

Germany

1 days rental

Caro

Berlin Tegel Airport(TXL)

Berlin

Germany

Reviewed: Fri, May 12, 2017

About Caro: 10.0 /10

Everything was perfect! Just had a minor scratch that cost over 5k to repair! ?

About QEEQ: 10.0 /10

Simon Gibson

Germany

1 days rental

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Berlin Tegel Airport(TXL)

Berlin

Germany

Reviewed: Wed, May 28, 2014

About Caro: 10.0 /10

Both the rental and return procedures need to be handled at the MC PARKING lot outside the airport. After my flight landed, I followed the rental car signs for quite a distance before asking other rental companies at their counters and finally learning that I needed to take a shuttle bus. Fortunately, the pick-up location is not far from the airport, and there is a free shuttle. CARO's service, car condition, and prices are all good, the rental and return procedures are quite straightforward, and the staff do not push extra insurance unnecessarily.

About QEEQ: 10.0 /10

Madge Walter

Germany

1 days rental

Reviewed: Fri, Jul 25, 2014

About Caro: 8.0 /10

There was no counter at the airport, we had to wait for the staff in the parking lot. They arrived late, and it took about 20 minutes to complete the paperwork. All charges were deducted from the credit card. We were a group of four with a lot of luggage, so we rented a mid-sized Passat, but they gave us a small Mercedes. The car didn't feel as spacious as the Passat, but considering it was an upgrade, we accepted it.

About QEEQ: 8.0 /10

Omar Eipstein

Germany

1 days rental

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Frankfurt Airport(FRA)

Frankfurt

Germany

Reviewed: Tue, Aug 5, 2014

About Caro: 10.0 /10

The staff are very friendly, the car is new and performs well. The shuttle service to and from the airport is more convenient compared to picking up the car in the terminal building.

About QEEQ: 10.0 /10