Good

Overall service was satisfactory. The rental company should provide more information and guidance about the pickup and return processes. At the time of pickup, after making the payment, the staff only gave a brief overview of the contract. There was no staff accompanying us during the vehicle pickup process; we had to locate the car by ourselves. Once at the pickup location, it was not easy to find staff. The return was done at night, and there was no one present at the return location.

The originally booked car was unavailable, but we got a free upgrade to an SUV which was almost brand new. The only downside was that there was only one window for processing, so we had to queue up, and if there are many people, the processing speed is not fast enough.