There was hardly any queue. Was told at pickup that upgrading to an automatic model would cost 15 euros per day, paid a 125 euro deposit with a card. After returning the car, I saw on the statement that I was charged 75.78 euros for 2 days! During the return inspection, they just asked me to sign without saying anything, and half an hour later I received a bank notification that 533.85 euros were charged. Went back to the return location to inquire and found out that I was inexplicably charged 547.56 euros for vehicle damage! I was very careful with the car and did not have any scratches!

The staff recommended us to buy insurance, saying that if we did not, we would have to pay a compensation of EUR 1300 in case of an accident. We found it confusing since both parties' English was not perfect. After analyzing, we thought this might be a CDW insurance, which means no compensation would be needed if an accident occurred. Buying this insurance at the counter costs EUR 28 per day, which felt very expensive. Considering our situation, we decided not to purchase it. There were three service personnel at the counter, two were for gold members, and only one was for regular members like us, so it felt slow. We reserved a manual Peugeot 3008 or C4 Picasso or a similar car, but got a manual new model Opel Zafira instead. The car had driven 5000 kilometers at handover, was in excellent condition, diesel-powered, had a large front windscreen, and spacious seats.

The service was very good. Even though I returned the car two hours late, I wasn't charged any extra fees.

The car was not the Fiat 500 i expected but a nice opel corsa, very clean and new. The pick up counter was a bit hard to find we search then ask to the information desk. The counter ladies was very nice, she welcome us with a big smile and a little joke, explanation was clear and quick. Same service at drop off. That make all the difference and let us a good memories. Thanks

Car met expectations-initially told no damage but in fact there were several points of damage. Customer care good and friendly and helpful both on pick up and return