The car requested - Volkswagon - was not available. the options were not great so had no option but to pay a lot more and take another vehicle.

The wait was TWO HOURS to get the pre-booked and pre-paid car. It was baking hot and I had a baby and a small child with me. The staff did not acknowledge the wait or apologise for it. I made a note, whilst in the queue, never to use Europcar again. All other rental car providers had more staff and no lines. Horrible, horrible, experience!

Good booking platform. No problems.

pick up took ages, maybe more staff could be on at peak time on a friday night?

Really great

The counter staff were very helpful at pick-up and drop-off, but they do not take you to the car. you have to sign the papers before you see the car. The car was the expected size, cleanliness was acceptable, but it had a lot of scratches

Yes the car was excellent, the staff were professional and Friendly and very helpful