It's fine.

When I picked up the car, there weren't any available, so I waited about 40 minutes. I originally reserved a Volvo V40 hatchback but ended up with a huge Renault Koleos station wagon. In my view, the reserved models don't mean anything; you just get whatever car they have. Maybe it was a free upgrade in terms of cost, but this kind of upgrade made me really nervous while driving. I've always driven small cars at home, and driving such a big car abroad was truly exhausting!

Good service

The service of this company is good; the staff are very friendly, attentive and thorough. I originally booked a BMW 3-series, but was given a Jaguar when picking up the car (no extra charge, original price: 324.88 euros for 7 days, unlimited mileage). The car was new (only 13,000 km), in excellent condition, equipped with GPS, and was a diesel car. Very powerful. Just one minor issue: when refunding the deposit on the credit card, it was refunded in dollars instead of euros, which resulted in a shortfall of about 26 euros due to the current exchange rate. Not sure if it’s a bank exchange rate issue or a traffic violation deduction. (I plan to contact the company to ask for an expense breakdown).

The car was in excellent condition with only about 3000kms on the clock. The GPS was a must have. We only had a couple of issues with the GPS trying to get us to go up one way streets the wrong way. It also put us into ZTL zones. The issue I have with this is that when looking at a GPS on my phone it warned us not to go into these areas.

Easy to book and great service. We were told in the booking that all tolls were covered but this was not the case in Italy and caused a lot of confusion at toll gates.