Initially good but frustrating

The rental company did not provide the vehicle as stated in the contract. I booked a Mercedes E, but was given a Mercedes A. Upon realizing the discrepancy, I immediately returned to the counter to discuss it, only to be told that A and E are the same category. How could a luxurious mid-size sedan and a compact sedan be considered equivalent? This blatant consumer fraud caused a two-hour delay at the airport, and no satisfactory solution was offered. Helplessly, I had to take the A and leave.

Hertz provided the service, and it was very good

The car was in good condition and very new. The pickup process was convenient and fast.

There were quite a few people in line at the airport, but the order was well-maintained and the staff were very friendly! The process and car pick-up were very smooth!

Very dissatisfied. On the day of pickup (10 AM), there was basically no difference between having a reservation and not. No cars were available. How can such a big rental company allow overbooking? All the customers in the store were confused. It doesn't make sense to not have any cars. The staff said that when they returned to work, there were only two cars for 18 reservations. I've rented cars abroad many times, and this is the first time I've encountered such a situation. Waited in the store for over an hour until someone finally returned a car. Luckily, I know how to drive a manual. If I had to wait for the automatic I reserved, who knows how long it would have taken... It's really XYZ(&%##^....