Very satisfied.

Quite satisfied.

Good service

When picking up the car, they said the reserved car wasn't cleaned yet and suggested an upgrade for eight dollars, which I accepted. However, the actual bill was $47.84. Returned the car on 7/30, and on 8/15, they charged $450, claiming there was a smoke smell in the car. This is nonsense as I don't smoke, and when I returned the car, the staff inspected it and didn't mention any smoke smell. How could it smell like smoke 15 days later? The rental car customer service was unable to resolve it, so I had to call myself. After some argument, the Avis customer service said they would refund the money. It's simply extortion.

I had already booked a seven-seater SUV with AVIS through Zuzuche and paid in advance, but when I arrived they said there were no cars available and tried to give me a four-seater. Even though I had purchased comprehensive insurance, they kept trying to sell me more insurance. It took almost three hours from queuing to getting the car. In the end, I had to reluctantly buy additional insurance to get a seven-seater, which was actually a car that had just been returned and not yet cleaned. This rental experience was really terrible and the service was extremely poor.