Misleading sales practices during pickup

Good

The front desk staff were quite good, and the return staff also had a good attitude. However, the pickup staff seemed to have a noticeable bias against Chinese people, which affected the overall rating. It may be because the pickup time was quite late (16:00), there were very few cars to choose from, and the car's condition was not great.

The process was quite fast, as I could select my car outside, but there were usually not many colors to choose from.

Store service was great, but on Oahu, the shuttle bus took a long, long time. Maybe there was an unusual incident on the road. Everything else was very good.