Pickup was a bit slow, mainly because the staff were slow to work. Since the X3 I booked was unavailable, I got a free upgrade to an X5, which was very satisfying. When returning the car, due to staff error, I almost overpaid for fuel. Service needs improvement!

No reserved or alternative models were available at the counter. Had to wait for more than an hour for the car to be washed and delivered. The staff at the rental counter forgot to return my driver's license copy and didn't apologize. The service was poor and did not match the HERTS brand image.

Pick-up at the airport and drop-off in the city center was easier than expected. The return process was quick as well, just drove into the parking lot. The car was in good condition, and with full insurance, we had peace of mind while driving.

This company has the highest business traffic, likely due to their partnership with QEEQ.

Pretty good