They kept saying I didn't book for two days. I contacted customer service and even showed them the bilingual order, but it didn't help. It took a long time, and they made me pay extra first, promising a refund. After returning the car, the staff told me to contact the rental company for the refund. I was really frustrated. At that point, I couldn't reach customer service. After a lot of back and forth, the staff finally said they would process the refund. If your English is not good, be cautious.

Long wait at pick up location. Only 1 staff available then a second was available after a while

Great app

The vehicle provided was not equivalent size requested. I was very disappointed with the vehicle provided compared to what was requested.

Like: very convenient pick up and drop off. Car was available at the airport rather than another terminal location so you almost walk out of the airport and the car park is there.

Like: Repetionist very friendly and helpful