Pick-up and drop-off were very convenient. Got a BMW 118, had good performance. Perfect for three people.

Pretty good

The lady at the counter in Birmingham Airport wasn't friendly at all, tried to upsell but I had to deny. so she even got more upset. however, I am used to in it as I rent 200 days of a year from different location in the UK and Ireland. hence I am very much aware of their cons and pros.

they are pretty friendly and helpful. only problem is that I still haven't received my Deposit back yet, after 3 days I have inquired about it, they said it could take 30 to 60 days! seems like they are investing my money elsewhere to cash in some more revenue! its a disaster. if that really takes that long Easyrentcars would be out of option on my next rental.

The car was in a very poor state, despite being told I was being switched to a 'newer car' there was a list of 7 elements of damage to the car on the original rental agreement. On inspection once I went to pick up the car, I found 3 other serious bits of damage to the car, 1 involving the lights that had not been noted. I have attached photos of these. On returning to the car rental desk (as there were no staff in the parking area), I had to wait for previous customers to finish their agreement before flagging up this damage and having my rental agreement amended by hand and signed. I have attached a photo of these amendments. I don't believe this car should have been rented and it had not been well cleaned in advance.

Like: Nice little car, Skoda Fabia, just right for my family. Collection was easy and the staff at the counter really helpful. Drop off was straightforward and everything went really smoothly.