Previously reported an issue where a change in my rental order led to a change in pick-up time, so the company wouldn't process it early. They also said they didn't have the car I booked. When the time came, they gave me a car from the same group, but its condition was very poor! The car was parked in the farthest corner of the garage. I noted that the damage to the right side mirror affected driving safety. The first African-American staff member immediately agreed to change the car, but then a short Caucasian staff member came and disagreed. He tried to fix it but it was still broken. I insisted on my stance, and eventually, the African-American staff upgraded me to a Ford SUV. I appreciate it.

My English is quite poor, but the overall process was smooth. The car return procedure was simple, the deposit was about 300 euros, and the service was patient throughout.

I saw online that the model I wanted was only available with a manual transmission, but in fact, they reserved an automatic for me (the counter staff didn't mention this). The counter staff said I could switch to an automatic for an additional charge and tried to sell me insurance. The insurance coverage was ridiculous – it was meant to cover the gearshift of manual cars, and they claimed I would have to pay over 5,000 euros if it broke!

Overall, the experience was quite good. However, the lack of Chinese-language service added a lot of communication difficulties. It's really a shame that such a large service company, with such a significant market in China, does not provide Chinese-language support. Also, since this rental company doesn't have a partnership with any oil companies, there were no fuel discounts, resulting in the loss of many customers.

Good car and clean perfect for a day trip

My first time booking here and it was a nice experience