The vehicle and services were excellent, yet the price was high (even so, it was still cheaper than other options). Keep in mind, that if you're picking the full coverage through QEEQ it is cheaper, yet if there is damage, you need to pay and then get the refund through your alternative insurance

Upon pickup, the car key failed to start the car. After confirming with the staff, we switched cars. Later, the staff informed us it was due to incorrect operation and requested to switch back, which took quite some time.

Deceptive practices and disrespecting customer preferences

When picking up the car, there was an unexpected high-priced fuel fee, but showing the fuel receipt upon return waived the fee. Since I picked up the car early, there was no queue; when dropping off, it was also early but quite crowded... The car's condition was okay, but if you're traveling to Germany, it's better to choose a European car since Japanese cars' brakes are not as responsive.

Good car and clean perfect for a day trip

My first time booking here and it was a nice experience