Helpful staff but investment needed in technology

The service was very professional, staff were warm and attentive, and the procedures were efficient and convenient.

The overall service was very satisfactory. The car we received was brand new. After completing the paperwork at the counter, follow the orange corridor to the innermost elevator and go down to level -1, where you'll see the Hertz sign. Almost all car pickups are here. Just find the sign of your rental company. The whole process was smooth, and there were no upsells. I checked the car carefully and took some photos.

I saw online that the model I wanted was only available with a manual transmission, but in fact, they reserved an automatic for me (the counter staff didn't mention this). The counter staff said I could switch to an automatic for an additional charge and tried to sell me insurance. The insurance coverage was ridiculous – it was meant to cover the gearshift of manual cars, and they claimed I would have to pay over 5,000 euros if it broke!

Too expensive, not as affordable as Sixt.

Second driver fee is too high.