No queues, the front desk guy spoke great English and explained the insurance details proactively. No additional insurance was added.

Booked a Mercedes but got a Kia from Europcar. The models never match.

Europcar provided a diesel Hyundai I40 this time, just as I initially requested. It met my expectations. Picking up and returning the car at the airport was convenient. I drove 1600 kilometers, and the built-in navigation system was very effective; the portable GPS provided was quite average and not as good as the TOMTOM app on my phone. Overall, I am quite satisfied with the car rental company.

Tiresome when they say there is a small chip of 0.0001 mm but it's ok you will not be charged. It's annoying and condescending. I have this comment each time with Europcar and never with Hertz at the same location where I hire at least twice a month.