Professional service, new vehicles, quick pickup and drop-off procedures, convenient location.

I booked a Renault Capture, but they gave me a Yaris. I instinctively feel they are not the same class of cars, but the rental company insisted they are, because the Yaris is a hybrid and it was the only available automatic. I had no choice but to take it. The trunk couldn't fit two suitcases; one small suitcase had to go on the back seat. The car's performance was good and it accelerated quickly. Since we were driving in the countryside, parking was convenient. They took a 310 EUR deposit, not sure when it will be refunded.

Very satisfied with the car rental. The car was new and in great condition. The pick-up and return process was convenient.

Utterly appalling pick up experience. Huge very slow queue. Way way worse than all the other rental car people at the same airport and time. Incredible that they had apparently made no effort to staff up or flexibly on a very busy Saturday and their process was itself useless - very paper driven rather than online and ready in advance which again the other companies had done (a relative was picking a car up from Budget so we had direct experience of that on the same day). in short - hugely disappointing.

All worked well thank you.

Service from Hertz in Lille centre was fine once we located the correct office. (see next field). Hertz staff gave us good advice which we heeded, e.g. GPS, auto Versus manual, choice of model. On return of car we forgot to mention to Hertz staff that we noticed one of the reversing lights wasn't working on the Peugout 2008 (FE108FX). I hope they will notice this on their vehicle safety check before