Extremely efficient, the car was ready and we got everything done in minutes. My friends who booked an expensive car through their French friends thought this was even better.

It's a big international company, so people might not believe me when I say the experience was terrible. Maybe it's because they are too big to care about customers. I booked for two days and eight hours, costing over 900 yuan. Due to a change in plans, I returned the car in three days and four hours. Because of language issues, I couldn't communicate beforehand, and I was charged an additional 4500 yuan on my credit card after returning home. My appeal was unsuccessful. I'll avoid HERZ in the future.

I didn't realize that Thrifty is a budget rental brand under Hertz. The Marseille train station rental area had signs for many rental companies, but none for Thrifty. After searching for a while, I found it under the Hertz name. The staff in charge of the rentals provided excellent service and gave us an amazing car—a 5-seater with a sunroof, GPS navigation, and a very spacious trunk. I seriously wondered if they gave us the wrong car.

Friendly staff, good car condition

Picked up the car in Nice, there was only one person in front of me in line, but the staff was honestly a bit slow, very inefficient!