Satisfied overall

There was no queue, but the African American lady took a bit of time.

There was hardly any line, probably because it's the off-season. There were very few people.

The reception at the store was excellent, picking up the car was very convenient, and we got the car on time without any delays.

Utterly appalling pick up experience. Huge very slow queue. Way way worse than all the other rental car people at the same airport and time. Incredible that they had apparently made no effort to staff up or flexibly on a very busy Saturday and their process was itself useless - very paper driven rather than online and ready in advance which again the other companies had done (a relative was picking a car up from Budget so we had direct experience of that on the same day). in short - hugely disappointing.

All worked well thank you.