There were several counters, not many people in line, got the car quickly. They recommended upgrading the insurance but weren't pushy.

High cost performance

It was really fast and convenient

The staff saw that there were three of us and suggested upgrading to a Fullsize car. After using it, I felt that since I was only using the car for two days on Oahu, the upgrade wasn't necessary. The staff also recommended a service called Roadside Plus for $4.99/day, which provides emergency assistance if the keys are locked inside the car or in case of a flat tire. Later, I thought as long as I carefully manage the keys, the additional service wasn't necessary. Overall, I felt the company's staff were too eager to upsell extra services, which was not very good.

Rented from Alamo twice; they don't add extra insurance or anything. I think they're good.