Overall satisfied with ALAMO's service, but the vehicle selection is limited.

There is a free Alamo shuttle right outside the airport with frequent service. The rental office has both self-service kiosks and regular desks with a short wait time. The staff member who assisted me was very friendly. He suggested I upgrade the car because I had 4 large suitcases. Although I had reserved a full-size car like a Ford Fusion, he offered me the largest car in the same category, a Chevrolet. I checked if my luggage fit, and it did, saving me the upgrade cost ($40/day). He also recommended adding roadside assistance for $5 a day, which is helpful when you're traveling. He suggested prepaying for fuel since there are few gas stations around the rental location (some are under repair, some closed, and some far away). Taking his advice, I prepaid, but it turns out it's better to refuel on your own. While the price per gallon was similar, the estimate of the remaining fuel wasn't precise. However, factoring in the labor cost of refueling, I went with the prepay option.

The storefront lobby is very clean, offering a seating area for rest. The service is highly efficient. If you don't want to wait in line, you can use the self-service machine, which is very convenient. The staff explanations are very detailed and patient.

Rented from Alamo twice; they don't add extra insurance or anything. I think they're good.

日本語が通じ、明快・適切な説明を頂きました。車も某カクヤスレンタカーよりも新しく、きれいでした。

車引き渡し時にわかりましたが、追加保険がカバーされておらず、またガソリンも無料ではありませんでした。そのつもりで予約したのですが勘違いでしょうか？