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The worst rental experience ever!

Reviewed: Tue, May 21, 2019
About RIGHT CARS: 2.7 /10
Absolutely the worst car rental experience we’ve ever had!! The charges that we had agreed to through Easy Rent Cars were only the beginning. We were surprised to learn that we HAD to buy RIGHT CAR liability insurance even though I produced the documentation from my Canadian insurance company stating that I was covered (add approx $25.00 to our final bill) They then proceeded to inform me that we had no choice but to purchase the SUNPASS and that would be another $10 per day of rental. The car was less than clean when we got it and the smell of cigarette smoke was overwhelming!! The gas tank was at 3/4 full, when we got it also! When traveling on the highway the car felt like the front wheels were going to fall off and we were afraid to go over 55 mph. The car rental that was suppose to be $52.34 Canadian ended up costing us over $100.00 $US when Right cars were finished with the bill! Anyone considering renting from this firm ... save yourself some money and frustration ... rent from a reputable agency. It was an extremely frustrating start to a vacation!! Never again!!!
Special | Compact Or Larger - Vehicle Determined On Pick-up or similar

Relevant Reviews on RIGHT CARS FT LAUDERDALE AIRPORT

S.Connolly

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Economy | Ford Fiesta or similar
Reviewed: Mon, Jul 29, 2019
“It is a scam! They tell you $11 a day for car? NOT TRUE!!”
About RIGHT CARS: 4.0 /10
It is a scam! They tell you $11 a day for car. If you want their car you must purchase their insurance, and toll pass from them. By the time you are done, you are paying over $180 a day for a Ford Fiesta. The guys at the counter was very nice! We refused to rent a car from them, so they took us back to the airport.

J.Bechard

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Economy | Ford Fiesta or similar
Reviewed: Mon, Jul 15, 2019
“Paid but never got a car. I am still waiting for a refund...”
About RIGHT CARS: 2.0 /10
The service guy Oswaldo was rude impoliteband unprofessional.mHentold me and my family to bet out of the premisces and that he would not rent us a car... the reason: i refused his proposal for additionnal upinsurance cover. I had proof of sufficient coverage by my insurance company from Canada for the amount of $2 million and still it was not enough. It was written on my resrvation : bring proof of insurance... which i did. Never ever again. This is a hoax and a extremely unreliable company... as they kept my money, without giving me any service, i should call this an act of robbery...

B.Hernandez

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Standard | Hyundai Sonata or similar
Reviewed: Thu, Jul 11, 2019
“Terrible”
About RIGHT CARS: 5.0 /10
Do not rent with this company, I was given a car that had the trunk already damaged, on my way to my hotel the trunk opened, other drivers honked at me to let me know, not the best way to start. I managed to close it and continue. The second day I called no answer, not the way you want to spend your vacations, on the phone and trying to get another car that never happened. I tied a cord to keep it close. I finally talked to somebody two days before my vacations ended and told them I did not want to be blamed for that, and they told me not to worry about it. Guess what, A week after my deposit was not returned and when I called they said that they will not give me my deposit back because I damage the Trunk!!!!!!!. What is wrong with these people, they are so dishonest, I will not recommend this company at all. Go with the ones that are in the airport, even if is more money One more thing, I spoke to the manager today I mention that I will fill out this survey, and he said that if I do it, he will not help me in any way to get my deposit back. That is so unprofessional.

G.Boboros

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Standard | Hyundai Sonata or similar
Reviewed: Tue, Mar 26, 2019
About RIGHT CARS: 5.7 /10
False information about toll roads and insisting on paying 13.99 per day to cover tolls which we did not need at all. They said all Florida highways were toll roads. Arriving very tired and having to deal with this was very upsetting and disappointing.

E.Cubero

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Special | Compact Or Larger - Vehicle Determined On Pick-up or similar
Reviewed: Fri, Jan 25, 2019
“Cheap car”
About RIGHT CARS: 9.0 /10
You need to ask someone to call the rent a car for them to pick you up. They tell you to use the courtesy phone; but the phone doesn't work.
About QEEQ: 10.0 /10

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