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Reviewed: Sun, Feb 28, 2016
About Hertz: 4.0 /10
I personally felt the staff was not very friendly. I was asked a question by an employee and didn't understand, and it was pretty obvious they were a bit unfriendly about it. The car had a lot of scratches both in the front and the back, so I took many pictures since I was worried there might be issues when returning the car. But fortunately, the return process went smoothly.

Relevant Reviews on Hertz MELBOURNE APT

Sabina Michael

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Reviewed: Sat, Jun 22, 2019
About Hertz: 10.0 /10
Great
About QEEQ: 10.0 /10

Burgess Bowen

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Reviewed: Mon, Oct 10, 2016
About Hertz: 8.0 /10
The queue time was a bit long, and there were insurance sales pitches, but the vehicle was in great condition. The gas station was very close to the rental office, and returning the car was very quick. You can leave right after dropping off the car.

Lydia Scott

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Reviewed: Sat, Aug 2, 2014
About Hertz: 10.0 /10
The customer service was very enthusiastic and patient.
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Madeline Surrey

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Reviewed: Mon, Nov 9, 2015
About Hertz: 8.0 /10
The service was quite enthusiastic. The entire process took about half an hour, and I waited in line behind three people. When inspecting the car, I found a small dent under the trunk. I informed the Hertz staff, and they indicated that such a small scratch, about the size of a finger, was not an issue. Later, I saw in the rental documentation from Hertz that it specifies the size of damage that requires a claim.
About QEEQ: 8.0 /10

Dwight Bauer

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Reviewed: Mon, Jan 4, 2016
About Hertz: 10.0 /10
It was good, but there were many people so the wait was long.
About QEEQ: 10.0 /10

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