Alamo HONOLULU INTL AIRPORT Review: Pickup/Drop-off Excellent, Cleanliness Excellent, Customer Service Exc......

Verne Cumberland

United States

Reviewed: Thu, Dec 3, 2015

About Alamo: 8.0 /10

The staff saw that there were three of us and suggested upgrading to a Fullsize car. After using it, I felt that since I was only using the car for two days on Oahu, the upgrade wasn't necessary. The staff also recommended a service called Roadside Plus for $4.99/day, which provides emergency assistance if the keys are locked inside the car or in case of a flat tire. Later, I thought as long as I carefully manage the keys, the additional service wasn't necessary. Overall, I felt the company's staff were too eager to upsell extra services, which was not very good.

Alamo

Honolulu Airport(HNL)

Hawaii - Oahu Island (honolulu)

United States

1 days rental

Relevant Reviews on Alamo HONOLULU INTL AIRPORT

Quinn Dickey

United States

1 days rental

Alamo

Honolulu Airport(HNL)

Hawaii - Oahu Island (honolulu)

United States

Reviewed: Sun, May 6, 2018

About Alamo: 8.0 /10

Alamo in Honolulu is huge, the staff is very nice, and the responsibilities are clearly divided: front desk handles paperwork, parking lot handles car delivery, and there's an exit registration for car inspection. However, I was not satisfied this time because the front desk secretly upgraded the luxury model. Since it was still within the full-size SUV category I originally booked, I didn't notice. Moreover, the contract indicated an upgrade period longer by one day than my actual rental period. I thought it was just a general note and didn't ask more questions, but eventually, there was an additional $25 daily upgrade fee.

About QEEQ: 10.0 /10